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10 Dec 2020

National Library, DPR Commission X, and Academic Librarians Discuss Trend of Service Changes Facing VUCA Ecosystem  


Serpong, Banten - The world is currently in a phase of uncertainty and is facing various complex problems. A popular term often used to describe this situation is VUCA. VUCA is an acronym for Volality (speed of change), Uncertainty (uncertainty), Complexity (complexity), and Ambiguity (unclear reality).

The term VUCA is usually used in the managerial field and the business world globally. However, this terminology is certainly very relevant to describe conditions in general, including in the field of library.

Abdul Rahman Saleh, Senior Librarian from Bogor Agricultural Institute said that VUCA ecosystem is affected by industrial revolution. Entering the era of Industrial Revolution 4.0, rapid technological changes affect library service users’ behaviour. "Industry 4.0 with big data technology and cloud computing, internet, artificial intelligence, Cyber ​​Physical System, and Cognitive Computing then affects human life and produces a VUCA ecosystem," said Abdul Rahman.

VUCA ecosystem must be adapted by libraries so that library and its services can always be relevant to its users. "I never imagined that there was a digital library where people could borrow and read books from anywhere like iPusnas. We can read books with hundreds and hundreds of pages and large file size on our device," added Abdul Rahman.

iPusnas is one example of how libraries can continue to grow in response to rapid changes full of uncertainty. VUCA ecosystem should be seen as a potential for the development of library and librarian profession rather than as a threat. "Many old jobs are in danger of being lost because they are replaced by machines, robots, and computers. Meanwhile, many new jobs will also emerge. Jobs that will not be affected are jobs that are personal and require thought," Abdul Rahman stressed.

Abdul Rahman added that, examples of services that can be developed in libraries include finding general and specific information, comprehension in the form of finding meaning and applying context, questioning information in the form of critical analysis of information, writing references, creating new knowledge, and how to briefly communicate ideas. In order to develop these services, current librarians must have competency in ICT mastery, research skill, communication skill, teaching, writing, information packaging, information management, and librarian system analysis skill.

Prime Secretary of National Library of Indonesia, Woro Titi Haryanti, added that the key to adapting libraries to VUCA ecosystem lies in the hands of librarians and library staff. "Librarians must have the ability to continuously learn, adapt to uncertainty through innovation, think strategically, and encourage the execution of these strategies," said Woro.

Covid-19 pandemic is one situation in which librarians must quickly adapt to overcome it. "The self-service model approach by providing a pick-up service that allows users to independently retrieve the collections they need and return them through book drop service is an example of librarian adaptation in facing rapid changes," said Woro.

Agree with Woro, member of DPR RI Commission X, Ferdiansyah said that librarian competence is very important to ensure that librarians become professionals in their fields. "There will no longer be the terms PNS and Non PNS librarian. As a profession, librarian professional allowance should be the same, both PNS and non PNS," said Ferdiansyah. He added, in the context of competence, librarians should be equated with Teacher and Lecturer Law. "Librarians must have pedagogical and andragogical competence, professional competence, and social competence," said Ferdiansyah.

Discussion on the importance of library services adapting VUCA ecosystem was held in a Focus Group Discussion (FGD) with the theme Trends of Academic Library Service Changes Facing VUCA Ecosystem, Thursday (10/12) at Grand Horison Serpong Hotel initiated by DPR RI Commission X. The results of which will be used as a reference for the formulation of higher education library service policies.

Results of this discussion provide recommendations that can encourage improvement of the quality of librarians in higher education institutions, namely:

  • Strengthening regulations regarding the career of librarians, both ASN and non ASN
  • Improving the recruitment process for higher education librarians by taking into account the competence and passion that drives the Tridharma of higher education
  • Changing in standards and guidelines for higher education libraries by taking into account the VUCA ecosystem
  • Revoking Permenristekdikti No. 49 of 2015 which is detrimental to librarians
  • Opening the formation of senior librarians in higher education environment
  • Supporting human resources development programmes and academic library infrastructure
  • Encouraging National Library to actively communicate with ministries related to higher education, especially academic libraries, to work together to make policies in the field of quality academic libraries.




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